Surface Hot Topics
Auto-tag comments by category, surfacing the main topics in customer feedback
CUSTOMER SERVICE
Act Upon Customer Feedback
Use machine learning to auto-tag and score customer feedback, distilling thousands of comments into structured, actionable insights.
See What’s Important
Weight each comment, scoring importance based on predefined variables
Take Right Action
Use a structured approach to improve what your customers care about
Score And Tag Customer Feedback
Customers are leaving more feedback than ever. Which is great news for businesses, provided you find meaning in the 1,000s of comments.
Machine learning can help you cut through the noise, creating a highly-structured dataset that shows what your customers truly care about.
Let DLabs loose on your feedback and see what actions to focus on next.
Auto-tag Comments For Quicker Analysis
By auto-tagging comments and categorizing them appropriately, you can analyze mountains of feedback in next to no time. Take Atlassian as an example. The company receives upwards of 15,000 pieces of feedback every week. But by sorting each comment into reliability, usability, and functionality buckets, the team can easily track what customers are talking about.
Score Feedback To Understand Importance
Not all comments are created equal. Some delve into the details, proving their worth. Others are one-liners, revealing few insights about your brand. Rather than focus on the latter, machine learning can zero-in on the comments that hold more weight, helping you ignore the noise and follow up with the customers who hold the most value.
Create A Structured Action Plan
Data without structure is meaningless. It’s simply too hard to navigate. But once you bring structure to data — through tagging and scoring — the meaning becomes self-evident, and you can move forward with confidence. Add machine learning to the mix, and your data’s value will only ever increase as the software gets to grips with the insights you’re after.
How Can Feedback Scoring, Tagging, And Automation Improve Your Business?
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