CUSTOMER SERVICE

Act Upon Customer Feedback

Use machine learning to auto-tag and score customer feedback, distilling thousands of comments into structured, actionable insights.

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Surface Hot Topics

Auto-tag comments by category, surfacing the main topics in customer feedback

See What’s Important

Weight each comment, scoring importance based on predefined variables

Take Right Action

Use a structured approach to improve what your customers care about

Score And Tag Customer Feedback

Customers are leaving more feedback than ever. Which is great news for businesses, provided you find meaning in the 1,000s of comments.

Machine learning can help you cut through the noise, creating a highly-structured dataset that shows what your customers truly care about.

Let DLabs loose on your feedback and see what actions to focus on next.

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